Shipping Policy
- Order Processing and Shipment:
- Orders are processed within 1-2 business days.
- Once processed, orders are shipped using reliable carriers.
- You will receive a confirmation email with tracking information once your order is dispatched.
- Shipping Methods:
- We offer standard and expedited shipping options.
- Standard shipping usually takes 5-7 business days.
- Expedited shipping delivers within 2-3 business days.
- International Shipping:
- We provide international shipping options.
- Shipping times may vary based on the destination country.
- International customers are responsible for any customs duties or taxes.
- Shipping Costs:
- Shipping costs are calculated at checkout based on the shipping method and destination.
- Free shipping may be available for orders over a certain amount, as specified on our website.
- Order Tracking:
- You can track your order using the provided tracking information.
- For any issues with tracking or delivery, please contact our customer support.
- Shipping Restrictions:
- We currently ship to select countries. Please check the list of countries during the checkout process.
- Some products may have specific shipping restrictions due to regulations or fragility.
- Delayed Shipments:
- In the rare event of a delayed shipment, we will inform you promptly.
- Delays may occur due to unforeseen circumstances or high order volumes.
- Address Accuracy:
- Ensure your shipping address is accurate during checkout.
- We are not responsible for lost or undelivered packages due to incorrect addresses.
- Lost or Stolen Packages:
- If your package is lost or stolen, contact our customer support for assistance.
- We may initiate an investigation with the shipping carrier.
- Returns Due to Shipping Issues:
- If your order is returned to us due to an undeliverable address, we will contact you to arrange reshipment or issue a refund.
- Contact Us:
- For any questions or concerns regarding shipping, please contact us at contact@brightviewglasses.com.
